Live and let mow!

How To Chapter 8: Starting

Before starting the lawnmower please clear the lawn of foreign objects such as childrens toys.

Switch the mower on and place it in the charging station.
Open up the control panel, here you can either let the mower run on predefined instructions or set your own instructions.

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  1. Perhaps I can get help here since I can’t seem to get help anywhere else. I changes the pin on the Gardena Sileno Minimo 500 I purchased on line 2 1/2 months ago. I have not been able to use this mower once because of never ending problems. I live in the USA and all the info and manuals were sent in Italian. I could register at first because the website wasn’t showing USA as a place where a product could be registered. Then the PIN. For a month I’ve been back and forth with mostly the distributor Grooves-Land out of Berlin Germany. They have no phone number to call. It all done 1 email a day if there’s some misunderstanding or lack of clarity it’s basically “too bad. Wait till tomorrow”.

    I tried emailing Gardena as they also value their customers so much that calling them for help/./support/guidance is not available. Seems they put customers as their first priority. NOT!!

    I’ve finally been able to register the device with Gardena. They had told me I needed to work with a distributor in my region. Problem is no one sells Gardena outside of Amazon here in the USa so there’s no one to turn to. The folks at Grooves Land are trying to help but we’re at an impasse. I provided model and serial numbers and some other number. They want/need a security code. She said press number nine and it will give the 12 didnt security code. The Sileno Maximo doesn’t have a display. Doesn’t have a number pad. It has 4 buttons arranged in a diamond shape and your set a pin based on a pattern. Not a number like your bank card.

    I’m at witts end. Over $800 and I have nothing more than a paperweight. If this is how Gardena values it’s customers I hope they never really come to the United States. And if this is how I’ll continue to be treated, I will post this everywhere so anyone in the USA knows to but another products like Worx Landroid or Husqvarna or robomow or hell a pair of scissors would be better cutting a 1 acre lawn than going through this.

    So what can I do? I need guidance, suggestions, phone numbers. Anything to get this working.

  2. I have a relatively flat lawn that nevertheless has a number of bumps and uneven bits in it because it is a bigger, more country like lawn🌼 After the set up, which went as smoothly as can be expected given how much I hate learning to work new tech toys, Husqvarna got to work and did a surprisingly quiet job of getting the mowing done. While it has gotten itself stuck a couple of times, lifting the mower out of a too low bed edge occasionally is a whole lot less labor-intensive than dealing with having the mow crew come twice a month and having to pay the resulting bill.

  3. Excellent robotic mower!>>>  Quick shipping, easy to set up, and now the yard is always perfectly mowed automatically without me having to do anything.

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